Legal
Privacy Policy
Effective Date: 13 May 2026
Welcome to Razix. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the terms mentioned in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Shipping & Billing Address
- Payment Information
- Order Details
Technical Information
- IP Address
- Browser Type
- Device Information
- Cookies & Usage Data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order updates and notifications
- Improve website performance and user experience
- Prevent fraud and unauthorized activities
- Share promotional offers and product updates (only if you agree)
3. Payment Security
Razix does not store your debit/credit card details on our servers. Payments are processed securely through trusted third-party payment gateways.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share information with:
- Delivery partners for shipping orders
- Payment gateway providers for secure transactions
- Advertising partners such as Meta, as described in section 6
- Government authorities if required by law
5. Cookies
Our website may use cookies to improve your browsing experience, analyze website traffic, and personalize content.
You can disable cookies anytime through your browser settings.
6. Advertising & Analytics (Meta)
We use the Meta Pixel and Meta Conversions API, tools provided by Meta Platforms, Inc. (Facebook and Instagram), to measure how our ads perform and to show relevant ads to people who are likely to be interested in our products.
What is shared with Meta
- Pages you visit, products you view, items you add to your cart and when you start checkout
- Device and browser information, IP address, and Meta cookies (such as _fbp and _fbc)
- If you are signed in or place an order: your mobile number, email address and account ID, sent in hashed (one-way scrambled, not readable as-is) form so Meta can match the activity to a Meta account
- For completed orders: order ID, products, quantities and order value, sent from our servers
We do not share your payment card details or full address with Meta. Meta processes this information under its own Privacy Policy.
You can limit this at any time:
- Change how Meta uses this data for ads in your Meta ad preferences
- Block or clear cookies in your browser settings
- Contact us using the details below with any question about this data
7. Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee 100% security.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
To request any changes, contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. Razix is not responsible for the privacy practices or content of those websites.
10. Changes to This Policy
Razix may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.