Legal
Warranty Policy
Effective Date: 13 May 2026
Thank you for choosing Razix products. This Warranty Policy explains the warranty coverage, claim process, and limitations applicable to products sold by Razix India through our website.
1. Warranty Coverage
Selected Razix products come with a limited warranty against manufacturing defects.
Warranty duration may vary depending on the product category and will be mentioned on the product page, packaging, or invoice.
2. What Is Covered
The warranty covers:
- Manufacturing defects
- Functional issues under normal usage conditions
- Product malfunction not caused by external damage
If a product is found defective under warranty terms, Razix India may repair, replace, or provide a suitable resolution after verification.
3. What Is Not Covered
Warranty does not cover:
- Physical or accidental damage
- Water or liquid damage
- Burnt or damaged charging ports due to voltage fluctuations
- Damage caused by misuse, negligence, or improper handling
- Normal wear and tear
- Unauthorized repair or modification
- Damage caused by incompatible devices or accessories
4. Warranty Claim Process
To claim warranty support, customers must provide:
- Order ID or purchase invoice
- Product images/videos clearly showing the issue
- Description of the problem
Our support team may ask for additional information for verification purposes.
5. Warranty Verification
All warranty claims are subject to inspection and approval by Razix India.
If the issue is covered under warranty, the product may be repaired or replaced depending on availability.
Replacement products may be new or refurbished in equivalent working condition.
6. Shipping for Warranty Claims
Customers may be required to ship the product to the provided service address for inspection.
Shipping charges for warranty claims may be borne by the customer unless otherwise specified.
7. Limitation of Liability
Razix India shall not be responsible for:
- Data loss
- Indirect or consequential damages
- Any loss caused due to temporary product malfunction
- Damage to third-party devices connected with the product
8. Warranty Period
Warranty starts from the date of delivery mentioned in the order invoice.
Warranty cannot be transferred to another person or order.