Legal
Return & Refund Policy
Effective Date: 13 May 2026
Thank you for shopping with Razix. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
This policy is applicable to purchases made through the website operated by Razix India.
1. Return Eligibility
Customers may request a return or replacement only in the following cases:
- Wrong product delivered
- Damaged product received
- Defective or non-working product
- Missing items in the package
The return request must be raised within 7 days of delivery.
2. Conditions for Returns
To be eligible for a return:
- The product must be unused and in original condition
- Original packaging, accessories, and invoice must be available
- Product should not have physical damage caused by misuse, water, burns, or improper handling
Razix India reserves the right to reject return requests if the product does not meet the above conditions.
3. Non-Returnable Products
The following items may not be eligible for return or refund:
- Used or physically damaged products
- Products damaged due to improper usage
- Items without original packaging
- Products marked as non-returnable during purchase
4. Replacement Policy
Eligible products may be replaced after inspection and verification by our support team.
Replacement availability depends on stock availability.
If replacement stock is unavailable, a refund or store credit may be provided at our discretion.
5. Refund Process
Once the returned product is received and inspected, the refund will be initiated.
Refunds are usually processed within 5–7 business days.
The refunded amount will be credited to the original payment method used during purchase.
Please note that bank or payment gateway processing times may vary.
6. Return Shipping
In cases of defective, damaged, or incorrect products, return shipping may be arranged or reimbursed by Razix India.
For other approved return reasons, customers may need to bear return shipping charges.
7. Cancellation Policy
Orders can be cancelled before they are shipped.
Once the order is shipped, cancellation requests may not be accepted.
8. How to Request a Return or Refund
To request a return, replacement, or refund, contact our support team with:
- Order ID
- Product photos/videos
- Description of the issue